APPOINTMENTS? we require estimated Check In / Out times for our scheduling purposes. We're not available every moment of every day - please tell us if your time will be changing. We provide a cell # for updates on your pet while you're away and to let us know if your travel is delayed.
BARKING LOT? skinny driveway back to the 2 story building. Back into a space when you Arrive. There's enough for 8 vehicles so keep all Tires on top of the gravel at all times. NOT in the grass / mud or any where near the hydrant!
CLIMBERS/RUNNERS/JUMPERS? please keep dogs on a short leash in the parking area/office. Please look in before you enter the office and Wait on the porch if there are other dogs being processed. Our fences are 5-6ft foot high... some are cattle (post/chicken wire), some privacy (plank), and others are 6 foot chain link. If you know your dog has ever jumped or climbed a fence please point this out so we can take extra precautions. We can keep them on a regular leash or a long line. ABCD&G's = Always Be Closing Doors & Gates Securely behind you... Every Time you Walk In!
EMERGENCY? a couple Veterinarians are less than ten minutes away. In a non-emergency situation we attempt to utilize your personal vet to save you on fees, when our schedule allows for extra travel time. After hours we use Acredale Vet in the Kempsville area of Virginia Beach. Their prices are more reasonable than an emergency vet because they offer 24 hour service for a membership fee, which is more cost effective. If they are busy we may go to Bay Beach Vet in the Courthouse are of Virginia Beach.
KIBBLE? less is more! They eat less = have less tummy problems! Unless they have a medical need for canned or raw, please bring your dog's DRY food only. If you forget food we can pick up local brands for a charge of $5 plus cost. Bring an appropriate amount in gallon bags or a large Tupperware. 1 Gallon ziplocks hold about 14 cups of dry food. If your dog is staying long term and needs a large quantity, please bring a large dog bin to store it in.
MEDICINE? please bring meds with a check off chart, simple instructions AND Pill Pockets. Your pup may take meds easily from you, but not so eagerly away from home or from other people. AM or PM? .. with food? Peanut butter is messy. We prefer malleable Pill Pockets and will use the minimum necessary because we know how expensive they are.
PAYMENT? we take several breeds: Cash, Check, Credit Cards, or Zelle to ChalQuest@gmail.com. Due at Check Out if your reservation is less than 10 days. Longer boarding reservations are charged every 2 weeks beginning on Day 1.
PAWSONNEL? we are a family run business so our schedule is adapted to our family. We close a few hours each week for appointments and errands, which is why we make Check In / Out Appointments. We close a few weeks out of the year for Family events. Please respect our home, schedule & time. We sacrifice much of our own travel to be here for your travel needs. We appreciate your business, and ask that you appreciate our labors. If you have an issue with one of our Assistants, speak to us directly.
SAFETY? your pets' safety is our highest priority therefore we do not mix separate family dog groups when they go out to the fields. This makes it possible for us to take intact animals without concern of fighting or pregnancy. If you would like socialization for your pup and we have other amenable dogs that we deem are well suited to yours, we will determine which dogs spend time together in small groups.
TIPS? everyone love tips!
VACCINES? Proof of vet-administered Vaccinations AND Heart Worm Prevention Purchases must be uploaded to our system before we finalize a Reservation. Please do NOT wait to the last minute to give us the paperwork. You will be more stressed as you prepare for your get-away and we hate to turn a dog away for failure to prepare. We do not accept pictures of a vaccine bottle you buy online & administer yourself.